Term And Conditions

Terms And Condition

Last updated January 20, 2021

Thank you for trading on Kshop.com.ng's web based transaction platforms. This Service Agreement describes the terms and conditions on which you conclude online transactions for products and services by using the websites, mobile sites, mobile applications and other online transaction portals owned, operated, branded or made available by Kshop.


Use of Kshop Website is available only to persons who can form legally binding contracts under Nigerian governing laws. If you are a minor i.e. under the age of 18 years, you shall not register as a member of Kshop.com.ng and shall not transact or use Kshop platforms.

As a minor if you wish to use or transact on Kshop.com.ng, such use or transaction may be made by your legal guardian or parents who have registered as users of Kshop.  Kshop Group reserves the right to terminate your membership and refuse to provide you with access to Kshop.com.ng


If Kshop (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you or, in the case of delivered orders, a special delivery notice confirming the scheduled delivery date; that shipping notice or special delivery notice, as applicable, is our acceptance of your order.

In-stock orders (excluding scheduled delivery items) normally ship within 24 hours of placing your order.

Out-of-stock orders will ship once the item is back in stock.


Release dates for products can sometimes change without notice or liability. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised.



You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

Returns and refunds:

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory


We reserve the right to disable / ban a Vendor if the companies right has been violated. 

To the extent permitted by law, we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email or special delivery notice email for scheduled delivery items, to your email address or via call. That shipping notice email or special delivery notice email constitutes our acceptance of your order and forms a legally binding contract with Kshop Nigeria Ltd.

The total price of your order will be charged to your credit card when our shipping notice email or special delivery notice email has been sent to your email address. If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling +234 903 552 5951.

However, we may not receive and process your cancellation request before we accept your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, you may return it according to our Returns and Exchanges policy.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.


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